Terms & Conditions

Last updated: September 2026

Welcome to Phillote. By using the platform or submitting a request you agree to the terms below. If you do not agree, please do not use the service.

1. The service

Phillote builds, repairs and improves websites. Work is delivered against a scope agreed when the request is accepted, which is shown on the request page inside your account.

2. Account & eligibility

• You must be 18 or older, or act on behalf of an authorised business.
• You are responsible for keeping your password confidential and for all activity under your account.
• Every client has a permanent client code (e.g. PH-100003) used on messages, invoices and support requests.

3. Pricing & currency

• The project price is fixed when the request is accepted and is binding in the currency stated on the request.
• Prices shown in other currencies on the site are an approximate conversion for display only; the amount due is the amount in the contract currency.
• Tax is added where legally due and is itemised on the invoice.

4. Payment

• The total is split into two equal payments (50% + 50%) unless agreed otherwise.
• The first payment is due before work starts; the second on final delivery.
• Payment is taken by card (Visa, Mastercard, Apple Pay) through a licensed payment provider. Your card details never pass through our servers.
• Any other method (manual bank transfer or cryptocurrency) is only accepted if it is explicitly offered on the payment page at the time of payment.
• Work does not begin until the first payment has actually cleared.

5. Refund policy

• Before work starts: you may cancel within 48 hours of the first payment, provided work has not begun, and the full amount is returned to the same payment method.
• After work starts: the first payment is non-refundable because it covers time reserved for your project. We may, at our discretion, refund the portion not yet delivered.
• After delivery: no refund is given. Instead we fix, free of charge, any defect that does not match the agreed scope for 14 days after delivery.
• Third-party costs (domain, hosting, templates, licences) are non-refundable once purchased.
• Refunds are returned to the original payment method within 5–10 business days; when it appears on your statement depends on your card issuer.
• By clicking the payment button you expressly request that work begins immediately and acknowledge that the right to cancel ends once work has started.
• To request a refund, message us inside the platform or email support@phillote.com with your request number and invoice number. We reply within two business days.
• Please contact us before opening a bank dispute (chargeback). Opening a dispute without contacting us first may lead to account suspension and work being paused until the dispute is resolved.

6. Scope & revisions

• Two rounds of revision within the agreed scope are included at no extra cost.
• Anything outside the original scope is quoted separately and only carried out after you approve it.
• You agree to supply content, images and access within a reasonable time; delays there automatically extend the delivery time.

7. Delivery & acceptance

Stated delivery times are estimates and start from the date the first payment is confirmed and your materials are complete. Delivery is treated as accepted if we receive no written feedback within 7 days of the delivery notice.

8. Intellectual property

Ownership of the final product transfers fully to the client once the total amount is paid; before full payment, ownership remains with Phillote. Phillote may display the project in its portfolio unless you ask us in writing not to.

9. Acceptable use

The platform may not be used for any unlawful purpose or for projects containing prohibited content or infringing third-party rights. We may refuse or stop any such request and refund the undelivered portion.

10. Liability

Phillote is not liable for indirect or consequential damages. In all cases our total liability does not exceed the amount actually paid for the request in dispute.

11. Contact & disputes

In case of any disagreement, please first use the in-platform messaging system; we reply within 24 hours on business days. If an amicable settlement is not reached, the matter goes to the competent authority at Phillote’s place of business.

12. Changes to these terms

Phillote may amend these terms at any time. The version published when a request is submitted applies to that request. Registered users are notified of material changes.