Frequently Asked Questions

Clear answers on what a website or online store costs, how long it takes, payment options and post-delivery support — everything you need before you start.

How do I start a new website request?Getting started

Create a free account, click "New Request", and fill in your project details. Our team will review it and send you a quote within 24 hours.

How is pricing determined?Pricing & payment

Pricing is transparent and set after we review your request based on the scope of work. You know the full cost before any work begins.

What is the payment method?Pricing & payment

Payment is via bank transfer or cryptocurrency (when available). You pay 50% to start and 50% on delivery.

How long does delivery take?Build & delivery

It depends on the project size and is set when the request is accepted. Simple projects may be delivered within days, larger ones within weeks.

Do I get support after delivery?After delivery

Yes, we provide post-delivery support to address any feedback or technical issues within the project scope.

Can I fix or improve an existing site?Build & delivery

Absolutely. We offer fixing broken sites and improving performance, speed, user experience, and technical SEO.

Are the websites you build mobile-friendly?Build & delivery

Yes. Every site we build is designed to work properly on phones, tablets and desktops, and we test it on the common screen sizes before delivery.

Do you support bilingual (Arabic/English) websites?Build & delivery

Yes. We can build the site in two languages with full right-to-left support and a language switcher inside the site.

How do I track my request?Build & delivery

From the dashboard in your account. The request status changes at every stage, and you get notifications in the site and by email on any update.

Can I talk to the team during the project?Build & delivery

Yes. Every request has its own conversation inside your account where you send notes and files and receive the team replies in the same place.

Which currency will I be charged in?Pricing & payment

You can switch the currency at the top of the site between USD, SAR, AED and EUR. Prices and your invoice are shown in the currency you pick.

Do you offer ready-made packages instead of custom pricing?Pricing & payment

Yes. The offers page lists ready-made packages with published prices, and if none of them fits you can request custom pricing for your project.

Do you work on e-commerce stores?Build & delivery

Yes. Building stores, product pages, the shopping cart and payment integrations is a core part of our work.

Can I see previous work?Getting started

Yes. The Our Work page shows samples of projects we delivered with a short description of each one.

What if I need changes after delivery?After delivery

Feedback within the agreed project scope is handled during the support period. Anything outside the scope is quoted separately and confirmed with you before we build it.

Why pay you when I can build a site myself on a ready-made platform?Straight answers

Ready-made platforms are a great choice if your needs are simple, and we will tell you honestly if that suits you better. We are the right fit when you need a design that is yours rather than a shared template, better speed and performance, payment or system integrations, and technical SEO built in from the start.

How do I know you will not disappear after the first payment?Straight answers

Phillote is part of Qorvixe Ltd, registered in the United Kingdom. Payment is split in two: 50% to start and 50% on delivery, and every request in your account keeps its own page, status, conversation and invoice that you can go back to at any time.

Your price is higher than other offers I have seen. Why?Straight answers

Because what we deliver is fully yours: a design and code built for you, not a shared template, tested on mobile and supported after delivery. If your budget is limited, tell us the number honestly and we will propose the smallest scope that reaches your goal instead of selling you what you do not need.

What if I do not like the design?Straight answers

We agree on the overall direction before we build, and we show you the work in stages rather than handing you a surprise at the end. Design feedback within the agreed scope is part of the work, not an extra service.

Do I own the site and its files after delivery?Straight answers

Yes. The site and its files are yours after delivery, and the domain is registered in your name. We do not hold your site hostage or lock you into staying with us.

Do you work with clients outside Saudi Arabia?Straight answers

Yes. We work fully remotely and serve clients worldwide, through your account on the site and by email, in Arabic or English.

Did not find your answer?

Ask us directly and we will reply, or send your project details and get a quote within 24 hours.

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